Privacy Policy

Last updated: 5th December 2025

The Cycling Coaching Company (“the Company”, “We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how We collect, use, store, disclose, and protect your personal information when you visit Our website, use Our services, purchase coaching programs, or interact with Us.

By using Our Website or Services, you consent to the practices outlined in this Policy.

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

“Personal Information” is information or an opinion that identifies an individual or can reasonably identify them.

We collect Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following categories of Personal Information:

Basic Identification Information

Name
Address
Email address
Phone number
Date of birth
Emergency contact details
Any other details you voluntarily provide

Payment & Account Information

Billing information
Payment details (processed securely through third-party providers — we do not store credit card numbers)

Training & Performance Information

Collected through platforms such as TrainingPeaks, Strava, MyWhoosh, Zwift or directly from you:

Power, cadence, speed, HR, GPS data
Strength training performance
Session history and compliance
Training load and adaptation data
Historical performance files

Health & Lifestyle Information

(Collected only with your consent)

Injury history
Health considerations relevant to training
Sleep patterns
Nutrition habits
Training readiness and fatigue indicators
Personal goals and training preferences

Technical & Website Usage Data

Collected via cookies, analytics tools, or third-party integrations:

IP address
Device type and browser
Pages visited and website behaviour
Interaction with email campaigns
Referring sources

How We Obtain Personal Information

We collect Personal Information in many ways, including:

Interviews, questionnaires, and intake forms
Email and SMS correspondence
Phone or online meetings
Website forms
Cookies and analytics
Publicly available sources
Third-party training platforms
Social media interactions

We don’t guarantee the privacy practices of authorised third-party services.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or
Where required or authorised by law.

THIRD PARTIES

Where reasonable and practicable, we collect Personal Information directly from you.

However, we may also receive information from third parties such as:

TrainingPeaks
Strava
MyWhoosh / Zwift
ActiveCampaign
Stripe / PayPal
Other coaching platforms you connect

We take reasonable steps to ensure you are aware of information provided to us by third parties.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

To third parties where you consent
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

We do not sell or rent your Personal Information.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored securely and protected from:

Misuse
Loss
Unauthorised access
Modification
Disclosure

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Cycling Coaching Company will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

The Cycling Coaching Company
info@thecyclingcoachingcompany.com

If not resolved, you may lodge a complaint with the
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au